Deletion Request
We are sad to see you go, but we understand if you no longer need to use our online or mobile banking services.
To remove your profile, please call CNB Customer Solutions at 432-262-1601 and request the removal of your online banking profile.
Once your CNB Mobile profile is removed from the system, the user profile data will be deleted and you will no longer be able to access the CNB Mobile app or login to online banking via our website. Please note that the removal of your CNB Mobile profile does not close your existing account(s) with the Bank, it simply removes online and mobile banking services.
In-App Deletion Request
If you prefer to submit the deletion request via the app, you can follow these instrcutions:
- Login to your CNB Mobile account.
- Select More
- Select Contact Us
- Click the option to create a new message, in the message simply request your online and mobile profile be deleted.
- Click Send